Placing an order

No, Farmers Hill does not have any minimum spending requirements. We believe in providing our customers with the freedom to choose how much they want to spend with us, without any restrictions or obligations. However, it is important to note that every vendor we work with has its own policy regarding minimum spending. This means that while we do not enforce a minimum spend, customers should be aware that vendors they work with may have their own requirements. At Farmers Hill, we prioritize transparency and customer satisfaction, and we want our customers to feel fully informed and confident in their decision-making process.

We apologize for any difficulty you may be experiencing while placing your order on Farmers Hill. If you are having trouble placing an order, there are a few things you can try. Firstly, make sure you are logged into your account and that your payment method is up to date and has enough funds. If this doesn’t resolve the issue, try clearing your browser’s cache and cookies or try using a different browser altogether. If you are still having trouble, please reach out to our customer service team who will be happy to assist you.

Additionally, it’s important to note that some sellers on Farmers Hill may have specific order requirements, such as minimum or maximum order quantities, or may only deliver to specific locations. Be sure to check the seller’s store policies and product descriptions for any relevant information before placing your order. If you have any further questions or concerns, feel free to contact our customer service team for assistance.

To apply a promotion code to your order, you will need to go to the checkout page. Once you have added all the items you wish to purchase to your cart, click on the cart icon and proceed to the checkout. At the checkout, you will see a box labelled “Promotion Code” or “Coupon Code” where you can enter your code. After entering the code, click on “Apply” to see the updated total reflecting the discount. Please note that not all promotion codes can be combined with other discounts or offers.

If you are having trouble entering your promotion code, first make sure that you have entered it correctly and that it is still valid. Some promotion codes have expiration dates or may only be valid for specific products or orders above a certain amount. If you are still experiencing issues, try clearing your browser’s cache and cookies and restarting your session. If the problem persists, contact our customer service team for assistance.

Yes, you can use a Farmers Hill Gift Card for your online purchase. To use a gift card, choose the gift card option during checkout and enter the gift card code when prompted. The gift card amount will be applied to your order total. If the gift card balance is not enough to cover the total cost of the order, you can pay the remaining balance with another accepted payment method.

Additionally, gift cards may have an expiration date, so be sure to check the expiration date and use the gift card before it expires to avoid losing its value. If you have any issues using your gift card for an online purchase, you can contact Farmers Hill customer service for assistance.

Payment for your order is processed at the time of checkout. Once you have added items to your cart and proceeded to the checkout page, you will be asked to enter your payment details. After you have entered your payment information and confirmed the purchase, the payment will be processed and you will receive a confirmation email with the details of your order.

It is important to note that in some cases, payment processing may take longer depending on the payment method used. For example, if you have chosen to pay through a bank transfer, the payment may take a few days to clear before your order can be processed. If you are unsure about the payment processing time, it is best to check with the seller or refer to their payment policy.

We apologize that the product you are interested in is currently unavailable. There could be various reasons for this, such as a high demand for the product or a delay in restocking. We understand how frustrating this can be, but please know that we are constantly working to ensure that we have a wide selection of high-quality products available for our customers.

We recommend that you sign up for our email notifications or check back on our website periodically to see if the product has become available again. Alternatively, our customer support team may be able to provide you with information on when the product will be restocked or suggest similar products that may meet your needs.

Deliveries

At Farmers Hill, delivery is a crucial part of our service, and we understand how important it is to our customers. We offer delivery services to many areas across the country, but whether or not we deliver to your area depends on the policy of the individual seller and your address. Some sellers may deliver to specific areas only, while others may offer nationwide delivery. Therefore, it’s important to check the seller’s policy and delivery area before placing an order.

If you’re unsure whether we deliver to your area or not, you can easily check this by entering your address during the checkout process. Our system will check if the seller delivers to your area and provide you with information on the expected delivery times and fees. If we don’t currently deliver to your area, we suggest checking back in the future as we are always expanding our delivery network to cover more areas.

We take pride in providing fast and efficient delivery services to our customers, and we’re always looking for ways to improve. Our delivery partners are carefully selected to ensure that your orders are delivered safely and on time. If you have any questions or concerns regarding our delivery services, please don’t hesitate to contact us, and we’ll be happy to assist you.

Farmers Hill delivery options may vary depending on the seller and your location. Generally, deliveries are made by either the seller or a third-party courier service. The delivery times and fees may also vary depending on the seller’s policy and your location. You can view the estimated delivery times and fees during the checkout process or by checking the product listing page.

To ensure a smooth delivery process, please ensure that the shipping address and contact information provided during checkout are accurate and up-to-date. If you have any questions or concerns about delivery, you can reach out to the seller for more information or to address any issues that may arise.

At Farmers Hill delivery charges depend on various factors, such as the weight and size of the package, the distance to the delivery location, and the speed of the delivery service. It is best to check the delivery charges on the Farmers Hill website or the individual seller’s store page before placing your order. The delivery charges may also vary based on the seller’s policy and the customer’s location.

Some sellers may offer free delivery for orders above a certain value, while others may charge a flat rate or variable rate depending on the order’s weight and size. Some sellers may also offer express delivery services at a higher cost for customers who need their orders to be delivered quickly. It is essential to review the delivery charges carefully before placing your order to avoid any unexpected fees.

Overall, the delivery charges may vary depending on the seller’s policy and your location. It is recommended to review the delivery charges and policies of each seller carefully to ensure a smooth and hassle-free shopping experience on Farmers Hill.

The delivery to work addresses is subject to the seller’s policy. Some sellers may allow delivery to work addresses, while others may have specific policies that only allow delivery to residential addresses. Therefore, whether we deliver to your work address or not depends on the specific policy of the seller.

If you wish to have your order delivered to your work address, we recommend verifying with the seller whether they allow delivery to work addresses. If they do allow it, please ensure that you provide the correct address and any additional instructions such as suite or unit numbers, floor numbers, or any other relevant details that will help ensure a smooth delivery.

If you have any questions or concerns regarding the delivery of your order to a work address, please do not hesitate to contact our customer support team for assistance. We will do our best to provide you with the necessary information and ensure that your order is delivered according to the seller’s policy.

Payments & Refunds

At Farmers Hill, we offer a variety of payment methods to provide our customers with a convenient and secure shopping experience. You can pay for your order using any of the following methods:

  • Visa
  • Mastercard
  • Maestro
  • American Express (Amex)
  • Google Pay
  • Apple Pay
  • Stripe

You can select your preferred payment method during the checkout process on our website. All payments are processed securely, and we do not store your payment information.

Payment for your order will be processed at the time of placing your order, and you will receive an email confirmation once the payment has been successfully processed. If you have any questions or concerns regarding payment or need assistance with the payment process, please do not hesitate to contact our customer support team for assistance.

At Farmers Hill, we understand that your personal information is sensitive and we take data privacy very seriously. We only collect personal details that are necessary to process your payment and fulfil your order. The personal details we collect may include your name, billing address, shipping address, email address, and phone number.

We require this information to verify your identity and ensure the security of your payment. This helps us prevent fraudulent transactions and protect both you and our business. Additionally, we use your personal information to communicate with you regarding your order, provide customer support, and improve our services.

Rest assured that we strictly follow all applicable data privacy laws and regulations to ensure the confidentiality and security of your personal information. We will never share or sell your personal information to any third party without your explicit consent.

If you have any questions or concerns regarding the personal information we collect or how it is used, please feel free to contact our customer support team for assistance.

Our refunds policy may vary depending on the seller you purchased from on our platform. Each seller may have their own unique refunds policy that is in line with their business practices and customer service standards.

It is important to note that any refunds or returns are subject to meeting certain criteria, which may vary depending on the seller’s policy.

If you wish to request a refund, it is important to ensure that you meet the specific criteria set forth by the seller. This may include the item being returned within a certain timeframe, being in its original condition and packaging.

If the refund criteria are not met, the seller may not be able to honour the refund request. It is important to carefully review the seller’s policy before making a purchase, and to contact our customer support team if you have any questions or concerns.

At Farmers Hill, we understand that sometimes refunds may be necessary, and we aim to make the process as smooth and efficient as possible for our customers.

If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment within seven working days, as per our policy.

Please note that the time it takes for the refund to appear on your account may vary depending on your bank or payment provider. If you have any questions or concerns regarding the status of your refund, please feel free to contact our customer support team for assistance.

At Farmers Hill, we are happy to accept Gift Cards and Vouchers as a form of payment for purchases made on our platform. If you have used a Gift Card or Voucher for your purchase and are approved for a refund, your refund will be processed and a credit will automatically be applied to your original method of payment within seven working days.

In this case, your refund will be applied back to your Gift Card or Voucher as credit, which you can use towards future purchases on our platform. Please note that any remaining balance on the Gift Card or Voucher will be updated accordingly.

If you have any questions or concerns regarding refunds for purchases made using a Gift Card or Voucher, please feel free to contact our customer support team for assistance.

Unfortunately, we only allow one voucher code to be used per order. This policy helps us ensure fair distribution of discounts to all our customers.

However, we do occasionally offer promotions that may allow you to use multiple voucher codes in a single order. If such an offer is available, it will be clearly stated in the terms and conditions of the promotion.

If you have any further questions or concerns about using voucher codes, please don’t hesitate to contact our customer support team. We are always happy to help.

Other

Thank you for your interest in becoming a producer with Farmers Hill. We are always looking to expand our network of high-quality producers, and we appreciate your desire to work with us.

To become a Farmers Hill producer, please visit our website and fill out the producer application form. Our team will review your application and get in touch with you if we think there is a potential match.

Please note that we have strict standards for our producers, and we require all applicants to meet certain criteria related to quality, sustainability, and ethical business practices. If you have any questions about these criteria or the application process, please do not hesitate to contact us for more information.

While we do not have a universal policy on offering wholesale prices, some of our sellers may be willing to provide wholesale prices to qualified buyers. The availability of these prices may depend on a number of factors including product availability, order volume, and customer location.

If you are interested in purchasing products from us at wholesale prices, please contact our customer support team or visit our website for more information on our wholesale program and how to become a qualified buyer. Our team can provide you with more information on the availability of wholesale prices based on the specific products and sellers you are interested in.

We welcome all suggestions from our customers and are always on the lookout for new and exciting products to add to our marketplace.

To suggest a product, you can contact our customer support team and provide us with details about the product including its name, description, and any other relevant information. Our team will then review the suggestion and determine if it is a good fit for our marketplace.

Please note that while we do our best to consider all suggestions, we may not be able to add every product that is suggested to us. Additionally, we may already be in the process of sourcing a similar product or working with a seller who already offers it on our marketplace.

Farmers Hill gift cards are a convenient and flexible way to share the joy of our marketplace with your loved ones. To purchase a gift card, simply choose the desired amount and follow these easy steps:

  • Choose Gift Card Amount
  • Enter the email address for each recipient
  • Enter your name
  • Type a message (optional)
  • Add to cart

Once you complete the purchase, each recipient will receive an email with a unique code that can be redeemed at checkout for their desired items on our marketplace.

Our gift cards have no expiration date and can be used to purchase any product or service available on our platform. They also come with the added benefit of letting your friends and family choose exactly what they want.

At Farmers Hill, we take allergens very seriously and understand the importance of providing accurate information to our customers.

We encourage our sellers to provide detailed information about the allergens in their products to help customers make informed decisions about their purchases.

If you have a specific question about allergens, we recommend contacting the seller directly before placing an order. Our sellers are always happy to provide additional information or accommodate specific dietary needs whenever possible.

Additionally, if you have a severe allergy, we recommend consulting with your doctor before making any purchases to ensure that the products you are considering are safe for you to consume.

Existing orders

At Farmers Hill, we strive to provide our customers with the flexibility to make changes to their orders whenever possible. However, please note that any changes to an order are subject to the seller’s policy.

If you would like to make a change to your order, we recommend contacting the seller directly as soon as possible. If the order has not yet been processed, the seller may be able to accommodate your request.

Please note that some changes may not be possible, such as changing the delivery address once the order has been dispatched. In such cases, you must notify your supplier as per their policy to discuss alternative arrangements.

We always encourage our customers to review their orders carefully before placing them to avoid any inconvenience or additional charges.

At Farmers Hill, we work with multiple sellers, and their delivery times may vary depending on their policies and location. While we strive to ensure prompt delivery of your order, we cannot guarantee that it will be delivered within 24 hours.

We recommend checking the estimated delivery time at the checkout before placing your order. Please note that the delivery time may also be affected by unforeseen circumstances, such as adverse weather conditions or unexpected delays in transit. We appreciate your patience and understanding in such situations.

Cancelling an order on Farmers Hill depends on the policy of the individual seller. Each seller on the platform has the freedom to set their own cancellation policy. Some sellers may allow cancellations before the order enters the shipping process, while others may not offer cancellation at all. Thus, it is important to check the seller’s policy regarding cancellations on their store page or by contacting them directly.

If the seller allows cancellations, the process is generally straightforward. You can usually cancel your order by going to your account, finding the order in question, and selecting the cancellation option. However, if the order has already been shipped, it may not be possible to cancel it. In such cases, you can contact the seller directly to discuss your options.

In summary, it is essential to familiarize yourself with the cancellation policies of each seller before placing an order on Farmers Hill. This will help you avoid any inconvenience and ensure a smooth shopping experience. If you are unsure about a seller’s cancellation policy or have any questions regarding the cancellation process, do not hesitate to contact them directly.

When you place an order on Farmers Hill, you can rest assured that we will keep you updated on its progress. Once your order has been dispatched, you will receive a notification in your account. This notification will let you know that your order is on its way to you, and it will also provide you with an estimated delivery date.

If you have any questions or concerns about the status of your order, you can always contact the seller directly. They will be able to provide you with more detailed information about your order, including when it was dispatched and how long you can expect it to take to arrive. Alternatively, you can check your account for updates on your order status.

We understand that waiting for an order can be stressful, which is why we do our best to provide you with accurate and up-to-date information about your order’s progress. If you have any questions or concerns at any point during the process, please don’t hesitate to reach out to us. Our team is here to help you in any way that we can.

Yes, you can usually track your order once it has been dispatched. The specific tracking options available to you will depend on the shipping method and carrier used by the seller. Some sellers may provide a tracking number that you can use to track your package on the carrier’s website, while others may offer more advanced tracking options, such as real-time updates or delivery confirmation. You can usually find information about tracking options on the seller’s store page or in your order confirmation email.

To track your order, simply enter the tracking number (if provided) on the carrier’s website or follow the instructions provided by the seller. It’s important to keep in mind that tracking information may take some time to update and may not be available immediately after your order is dispatched. If you have any questions or concerns about tracking your order, you can contact the seller directly for more information.

It’s also worth noting that some sellers may charge extra for shipping options that include tracking, while others may offer tracking as a standard option. Be sure to check the shipping options and associated fees before placing your order so that you can make an informed decision about the level of tracking you require.

We apologize for any inconvenience caused by receiving a damaged item. At Farmers Hill, we strive to provide you with quality products and services. If you have received a damaged item, we offer exchanges for defective or damaged products only. Please note that exchanges are subject to the policy of the individual seller.

To request an exchange for a damaged item, you can send an email to your supplier via our system. Please provide the order number and a description of the damage, along with any photos if possible. Your supplier will review your request and respond to you as soon as possible with instructions on how to proceed with the exchange.

Please note that the process for exchanging a damaged item may vary depending on the seller’s policy. We encourage you to check the seller’s policy regarding exchanges before placing your order. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to assist you.

If you find that there are items missing from your order, you can contact the seller directly to notify them of the issue. According to our seller policy, the seller is responsible for ensuring that all items in an order are included and delivered to the customer.

If you do discover that there are missing items in your order, you can request a refund for those items from the seller. The seller will generally refund the cost of the missing items upon request. However, it’s important to note that the seller may have their own policies regarding missing items, so it’s best to review their policy before contacting them.

To request a refund for missing items, you can typically contact the seller through the Farmers Hill platform or by email. Be sure to include details about the missing items, such as the product name, quantity, and order number, so that the seller can quickly and accurately process your request.

Any unanswered questions? Get in touch!

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