COOKIE POLICY

This cookies policy is intended to explain the use of cookies on our online marketplace. Cookies are small text files that are placed on your device when you visit our website. They help us improve your user experience and provide you with personalized services. This policy explains the types of cookies we use, why we use them, and how you can control them.

Types of Cookies We Use

We use several types of cookies on our online marketplace, including:

  1. Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate our site and use its features, such as accessing secure areas and making purchases.
  2. Analytics Cookies: We use these cookies to collect information about how our website is used. This information is used to improve our website and services. The data collected by these cookies is anonymou s and does not identify individual users.
  3. Personalization Cookies: These cookies enable us to personalize our website and provide you with relevant content and services based on your preferences.
  4. Advertising Cookies: We use these cookies to show you relevant ads on other websites. These cookies collect information about your browsing habits and are used to deliver ads that are tailored to your interests.
  5. Social Media Cookies: We use these cookies to allow you to share content on social media platforms.

Why We Use Cookies

We use cookies to improve your user experience and provide you with personalized services. Cookies help us remember your preferences and enable us to offer you tailored content and services. They also help us analyze how our website is used and improve its functionality.

How to Control Cookies

You can control cookies by adjusting the settings on your browser. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.

If you want to delete cookies that are already on your device, you can do so through your browser settings. You can also opt-out of certain types of cookies by using the opt-out links provided in this policy.

Changes to this Policy

We reserve the right to update this cookies policy from time to time. Any changes will be posted on our website and will become effective immediately. We encourage you to review this policy periodically to stay informed about our use of cookies.

Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. We only use the data you provide to us directly for this purpose.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We only send electronic marketing – such as email marketing – to people who have previously bought products from us, or who have registered with us through the site, competitions, App or newsletters and this is in our legitimate interests. We will always offer a way out of receiving this marketing when you first purchase our products and in every marketing communication afterwards.

We may also send out postal marketing for the purpose of growing our sales which is in our legitimate interests and in this scenario we will rely on you to let us know if you do not want to receive this by opting out of marketing.

We may also send alerts and notifications via the app, in this scenario we will only send these if you allow push and other notifications to appear on your phone.

Where you have not previously bought from us but have registered your details with us (for example by entering a competition or signing up for a newsletter), we will only send you marketing communications if you opted into receiving marketing at the time and so given us your express consent (which you may withdraw at any time).

Where you have registered with us to hear an update when we deliver to your area we will only contact you expressly for this purpose. To receive any other marketing you will need to sign up for our newsletter.

GDPR POLICY

This GDPR policy is intended to inform users of our internet website, which serves as a marketplace, about how we collect, process, and store their personal data. We take data protection seriously and comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This policy explains the types of personal data we collect, why we collect it, and how we protect it.

Types of Personal Data We Collect

We collect different types of personal data from our users, depending on the nature of their interaction with our marketplace. The types of personal data we collect may include:

  1. Contact Information: We collect users’ names, email addresses, phone numbers, and other contact details to communicate with them and provide them with our services.
  2. Account Information: We collect users’ account details, such as usernames, passwords, and other authentication information, to enable them to access our services.
  3. Payment Information: We collect users’ payment details, such as credit card numbers, bank account numbers, and other payment information, to process their transactions.// Stripe takes all responsibility over the payment//
  4. User Content: We collect users’ content, such as messages, reviews, and other communications, to enable them to interact with other users on our marketplace.
  5. Usage Information: We collect information about users’ interactions with our website, such as their browsing history, search queries, and other usage data, to improve our services.

Why We Collect Personal Data

We collect personal data from our users for various reasons, including:

  1. To provide our services to users: We use users’ personal data to provide them with access to our marketplace and enable them to buy and sell goods and services.
  2. To communicate with users: We use users’ personal data to communicate with them about their transactions and other marketplace-related matters.
  3. To improve our services: We use users’ personal data to analyze their behavior and preferences and improve our marketplace’s functionality.
  4. To prevent fraud and abuse: We use users’ personal data to detect and prevent fraudulent activities and other abuses of our marketplace.
  5. To comply with legal obligations: We collect and process users’ personal data to comply with applicable laws and regulations.

How We Protect Personal Data

We take appropriate technical and organizational measures to protect users’ personal data against unauthorized access, disclosure, alteration, and destruction. We use secure servers and encryption technologies to protect users’ data and regularly update our security protocols.

We limit access to users’ personal data to authorized personnel who need to access it to perform their duties. We also ensure that our third-party service providers who process users’ personal data are compliant with GDPR and other relevant data protection laws.

Third Party Description

Google Ads – Manages display advertising around the site, and gathering data for targeted advertising http://www.google.com/policies/privacy/ads/

Google Analytics Remarketing – Collects statistical information for display and search retargeting. http://www.google.com/policies/privacy/ads/

Google Analytics Demographics and Interest Reporting – Anonymous demographic data and interest targeting to serve online advertisements. http://www.google.com/policies/technologies/ads/

Facebook & Instagram – Gathers data on pages viewed and actions completed to make property recommendations via advertisements when browsing Facebook. https://www.facebook.com/policies/cookies/

Twitter -In addition to Twitter Ads Policies, advertisers must follow Twitter’s Terms of Service, Twitter Rules, and all the policies on our Help Center governing use of our services. Please take a moment to review them https://business.twitter.com/en/help/ads-policies.html

Youtube -Any videos posted as an enhancement to potential advertisement, please follow: https://policies.google.com/privacy

Pinterest – Visual addition to the website, any images and art used please follow https://policy.pinterest.com/en/privacy-policy

LinkedIN – Any contact data, accounts linked or links redirecting to the website, please follow https://www.linkedin.com/legal/privacy-policy

Please note that if you adjust your internet browser settings to refuse the setting of cookies, you may not be able to access or use fully certain parts or functionality of the Site.

Data Retention

We retain users’ personal data only for as long as necessary to provide our services or comply with legal obligations. We may retain users’ personal data for a longer period if required by law or necessary for our legitimate business interests.

Users’ Rights

Users have the right to access, rectify, and delete their personal data, as well as the right to restrict or object to its processing. They also have the right to data portability and the right to lodge a complaint with a supervisory authority.

Users can exercise their rights by contacting us using the contact details provided on our website. We will respond to their requests within the timeframes required by GDPR.

Links to other websites

The Farmers Hill Website may contain links to other websites of interest. However, once you have used these links to leave the for another website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, which will not be governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Third party Description

Google Ads – Manages display advertising around the site, and gathering data for targeted advertising http://www.google.com/policies/privacy/ads/

Google Analytics Remarketing – Collects statistical information for display and search retargeting. http://www.google.com/policies/privacy/ads/

Google Analytics Demographics and Interest Reporting – Anonymous demographic data and interest targeting to serve online advertisements. http://www.google.com/policies/technologies/ads/

Changes to this Policy

We reserve the right to update this Privacy policy from time to time. Any changes will be posted on our website and will become effective immediately. We encourage users to review this policy periodically to stay informed about how we collect, process, and protect their personal data.

Contact Us

If you have any questions about our GDPR policy, Cookies policy or data protection practices, please contact us using the contact details provided on our website.