These Terms and Conditions (the “Agreement”) govern the use of our internet website, which serves as a marketplace called Farmers Hill. By using our website, you agree to be bound by this Agreement. If you do not agree with this Agreement, you must not use our website.
Scope of the Farmers Hill.
Farmers Hill is an online marketplace that is created to connect people who intend to purchase some good or services ‘buyer’ with the ‘sellers’. We are the provider of the platform and do not take part in any negotiations, delivery or quality assurance. We act as a ‘middle man’ between the parties.
The access to the marketplace is granted only to, and may only be used by, individuals who are 18 years and older and who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful.
The services provided are offered by a subscription to the Farmers Hill service. The user will need to purchase a renewing subscription in order to use all the features available on the website. Consequently, we do restrict right to impose any changes that might impact or change your subscription.
Definitions
In these Terms and Conditions, the following terms shall have the following meanings:
1.1. “Buyer” means a user who purchases goods or services on our marketplace.
1.2. “Seller” means a user who sells goods or services on our marketplace.
1.3. “User” means any person who uses our marketplace.
Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use our website to post, upload, or transmit any content that is defamatory, obscene, or otherwise offensive.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You must notify us immediately if you suspect any unauthorized use of your account.
As the provider of the website we do take all the necessary measures to ensure legitimacy of users who would like to act as the sellers. We do conduct the checks based on the internet reviews and keep the right to refuse the right to act as the seller if the reviews are lower than what we find satisfactory.
We rely on third party providers (such as network providers, data centres and telecommunication providers) to make products and the content therein available to you. Whilst we take all reasonable steps available to provide you with a good level of service, you acknowledge and agree that we do not warrant that the products shall be uninterrupted or fault-free at all times. We shall not be liable in any way for any losses you may suffer as a result of delays or failures of the products as a result of our service providers.
From time to time, we may restrict access to any or all of the products and to users who have registered with us. Any personal data and other information provided by you will be processed by us in accordance with our Privacy policy. By providing any such personal data or other information you agree to the terms of our Privacy policy.
Every seller has the right to implement their own rules in regards of selling the goods or providing a service. The marketplace does not interfere with them and creates the opportunity to link buyers with sellers.
We reserve the right to suspend or terminate your account at any time without notice if we suspect any breach of these Terms and Conditions or if we receive any complaint regarding your use of our website.
Intellectual Property
The content of our website, including text, images, graphics, and other materials, is protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any content from our website without our prior written consent.
User Content
Our website allows users to post, upload, or transmit content, such as messages, reviews, and other communications. By posting, uploading, or transmitting content to our website, you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
You warrant that you have the right to post, upload, or transmit the content to our website and that the content does not infringe the rights of any third party. You also agree not to post, upload, or transmit any content that is defamatory, obscene, or otherwise offensive.
Our website allows users to post, upload, or transmit content, such as messages, reviews, and other communications. By posting, uploading, or transmitting content to our website, you represent and warrant that:
You own or have the necessary rights, licenses, and permissions to use, reproduce, and display the content;
The content does not infringe any third-party intellectual property rights or other proprietary rights;
The content does not violate any applicable laws or regulations.
We reserve the right to remove or modify any user content that violates these Terms and Conditions or that we consider inappropriate or offensive.
User Account
You must be 18 years or older to create an account on our website. You agree to provide accurate and complete information during the account creation process. You are responsible for maintaining the confidentiality of your account information and are liable for any activity that occurs under your account.
You are responsible for choosing a strong and secure password for your account. Your password must be at least eight characters long and include a combination of letters, numbers, and symbols. You should not share your password with anyone, and we will never ask you for your password. If you suspect that your password has been compromised, you must change it immediately.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to terminate or suspend your account at any time without notice if we suspect fraudulent or unauthorized activity.
By creating an account, you agree to receive communications from us regarding your account and updates to our services. You also agree to receive promotional emails and other communications from us unless you opt-out.
You may terminate your account at any time by contacting us. We reserve the right to terminate or suspend your account at any time without notice for any reason, including violation of our terms and conditions.
We hope these terms and conditions provide clarity on creating and maintaining the security of your account. If you have any further questions, please feel free to contact our customer support team.
User Conduct
You must not use our website to:
(a) harass, abuse, or harm another person;
(b) engage in any activity that is illegal or fraudulent;
(c) post, upload, or transmit any viruses, Trojan horses, or other harmful code;
(d) interfere with the functioning of our website or its servers; or
(e) collect personal information from other users without their consent.
We reserve the right to terminate your account and access to our website if you breach this Agreement.
Transactions
Our website allows users to buy and sell goods and services. We do not act as an agent for either the buyer or the seller, and we do not guarantee the quality, safety, or legality of any goods or services offered for sale on our website.
You are responsible for conducting your own due diligence and for verifying the identity, authenticity, and legality of the other party before entering into a transaction. We do not provide any warranties or guarantees with respect to any transactions conducted through our website.
We use third-party payment processors to process payments made through our website. We do not store or process any payment information on our servers. You are responsible for ensuring that your payment information is accurate and up-to-date. All the transactions are being handled by an external company ‘Stripe’. If you would like to find out more about the transaction handling policy please go to the https://stripe.com/en-gb/legal/ssa
Buying and Selling
Our website enables users to buy and sell goods and services. Buyers and sellers enter into transactions directly with each other, and we are not a party to any transaction.
Sellers are responsible for ensuring that the goods or services they sell are of satisfactory quality and fit for their intended purpose.
Buyers are responsible for paying for the goods or services they purchase and for complying with any applicable laws or regulations.
Although we make reasonable efforts to update the information on our site, we make no representation, warranty or guarantee, whether express or implied, that the content on our site is accurate, complete or up-to-date. We have no obligation to verify the content of such information or to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.
Delivery
Following the nature of the service provided by Farmers Hill, we do not take any responsibility for the delivery nor any additional charges/agreements made between the buyer and the seller. The sellers are obligated to provide the delivery opportunity within their own capabilities. Please, be aware of that as the offers might vary within different sellers. Additionally, the delivery services might be provided by various companies so, please be advised to research their terms and conditions individually.
We do not guarantee the accuracy, completeness, or suitability of any information provided by sellers or buyers on our marketplace. We are not responsible for any disputes arising between buyers and sellers.
Refund Policy for Online Marketplace
At Farmers Hill, we strive to ensure our customers’ satisfaction with every purchase made on our platform. We understand that sometimes a product may not meet your expectations or you may have changed your mind about the purchase. That’s why we have a comprehensive refund policy in place. Based on the nature of the website, refund policies regarding and product on the website will be carried on by sellers. Any refunds that Farmers Hill is responsible for are regarding only subscription to the website.
Please read the following generic refund policy carefully before making a purchase on our website, but please be aware that they might vary between various sellers:
- Our refunds policy may vary depending on the seller you purchased from on our platform. Each seller may have their own unique refunds policy that is in line with their business practices and customer service standards.
2. It is important to note that any refunds or returns are subject to meeting certain criteria, which may vary depending on the seller’s policy.
3. If you wish to request a refund, it is important to ensure that you meet the specific criteria set forth by the seller. This may include the item being returned within a certain timeframe, being in its original condition and packaging.
4. If the refund criteria are not met, the seller may not be able to honour the refund request. It is important to carefully review the seller’s policy before making a purchase, and to contact our customer support team if you have any questions or concerns.
Cancellation Policy
Cancelling an order on Farmers Hill depends on the policy of the individual seller. Each seller on the platform has the freedom to set their own cancellation policy. Some sellers may allow cancellations before the order enters the shipping process, while others may not offer cancellation at all. Thus, it is important to check the seller’s policy regarding cancellations on their store page or by contacting them directly.
If the seller allows cancellations, the process is generally straightforward. You can usually cancel your order by going to your account, finding the order in question, and selecting the cancellation option. However, if the order has already been shipped, it may not be possible to cancel it. In such cases, you can contact the seller directly to discuss your options.
In summary, it is essential to familiarize yourself with the cancellation policies of each seller before placing an order on Farmers Hill. This will help you avoid any inconvenience and ensure a smooth shopping experience. If you are unsure about a seller’s cancellation policy or have any questions regarding the cancellation process, do not hesitate to contact them directly.
Promotional codes
- We are pleased to offer promotional codes to our customers to enhance their shopping experience. Please find below the terms and conditions for using promotional codes:
- Promotional codes are only available to customers who have created an account on our marketplace website. These codes are not transferable, and they cannot be exchanged for cash.
- Promotional codes are valid for a limited time only, as specified at the time of issuance. Once the expiration date has passed, the code will no longer be valid. In case a date is not given, there is no guarantee on the date of expiration for the promotional code and Farmers Hill reserves the right to expire such promotional codes at its sole discretion.
- Promotional codes can only be used once per customer unless otherwise stated. They cannot be combined with other promotional offers or discounts.
- Promotional codes are subject to product and/or category restrictions, which will be specified at the time of issuance. They are also subject to a minimum purchase requirement, which will be mentioned alongside the code.
- If you return an item that was purchased using a promotional code, the amount refunded will be the actual amount paid after applying the discount code. The promotional code will not be refunded.
- We reserve the right to modify or cancel promotional codes at any time, without prior notice.
- We hope these terms and conditions provide clarity on the use of promotional codes on our marketplace website. If you have any further questions, please feel free to contact our customer support team.
- We reserve the right to disqualify an order if the terms are not met and the promotion code is deemed invalid.
- We reserve the right in its sole discretion, to modify, suspend or remove promotional codes should viruses, bugs, tampering, fraud or other causes beyond the reasonable control of Farmers Hill corrupt or hinder the administration, security or proper use of the promotional code. Promotional codes may be withdrawn or amended by Farmers Hill without notice once any cap (as set out in the Individual Promotion Terms) has been reached.
- We reserve the right in its sole discretion to cancel any promotional code (i) which has resulted from any printing, production and/or distribution errors (including but not limited to any errors in any Individual Promotional Terms whether manifest or not) or (ii) where there have been errors in any aspect of the preparation of or distribution of materials for the promotional codes whether by Farmers Hill or its affiliates.
Limitation of Liability
We do not accept any liability for any indirect, incidental, or consequential damages arising out of or in connection with your use of our website. Our liability to you shall be limited to the amount of fees paid by you to us in the preceding twelve (12) months.
Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other any damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety.
Indemnification
You agree to indemnify and hold us harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement or your violation of any law or the rights of any third party.
Accessing the website
Although hopefully this will be a rare occurrence, there may be occasions when the marketplace and some of the features might be unavailable to you.
Access to Farmers Hill is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through our products without notice. We shall not be liable to you for any losses, damages, costs or expenses arising from or in connection with any suspension or unavailability of the services and products at any time or for any period.
We rely on third party providers (such as network providers, data centres and telecommunication providers) to make services and products and the content therein available to you. Whilst we take all reasonable steps available to provide you with a good level of service, you acknowledge and agree that we do not warrant that the services and products shall be uninterrupted or fault-free at all times. We shall not be liable in any way for any losses you may suffer as a result of delays or failures of the services and products as a result of our service providers.
Third Party Description
Google Ads – Manages display advertising around the site, and gathering data for targeted advertising http://www.google.com/policies/privacy/ads/
Google Analytics Remarketing – Collects statistical information for display and search retargeting. http://www.google.com/policies/privacy/ads/
Google Analytics Demographics and Interest Reporting – Anonymous demographic data and interest targeting to serve online advertisements. http://www.google.com/policies/technologies/ads/
Facebook & Instagram – Gathers data on pages viewed and actions completed to make property recommendations via advertisements when browsing Facebook. https://www.facebook.com/policies/cookies/
Twitter -In addition to Twitter Ads Policies, advertisers must follow Twitter’s Terms of Service, Twitter Rules, and all the policies on our Help Centre governing use of our services. Please take a moment to review them https://business.twitter.com/en/help/ads-policies.html
YouTube -Any videos posted as an enhancement to potential advertisement, please follow: https://policies.google.com/privacy
Pinterest – Visual addition to the website, any images and art used please follow https://policy.pinterest.com/en/privacy-policy
LinkedIn – Any contact data, accounts linked or links redirecting to the website, please follow https://www.linkedin.com/legal/privacy-policy
Please note that if you adjust your internet browser settings to refuse the setting of cookies, you may not be able to access or use fully certain parts or functionality of the Site.
How long we keep information
We keep information for as long as necessary to comply with legislation or to fulfil the purpose for which we collected the information. Order data is currently kept for 7 years according to legal requirements and this timescale will change in line with any new directives.
Applicable Law
Your use of the this marketplace, these terms and conditions and the Privacy Policy and any dispute arising in connection with them is subject to the laws of England and Wales. In the event of any dispute you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
While we may help facilitate the resolution of disputes, we have no control over and do not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of users’ content, listings or feedback; the ability of Producers to sell items; or that a Producer will actually complete a transaction.
Termination
We may terminate this Agreement and your access to our website at any time for any reason. Upon termination, you must cease all use of our website and delete any
content and accounts created.
Changes to these terms We may revise these Terms of Use or other policies at any time, so please review the policies frequently to take notice of any changes we make, as they will be binding on you. If we make a material change we will notify you here, by email, by means of a notice on our homepage, or any other way we deem appropriate. What constitutes a “material change” will be determined at our sole discretion, in good faith, and using common sense and reasonable judgment.
Types of Fees
Sellers may be required to pay the following types of fees. Please note that all fees are listed exclusive of any value-added tax (VAT) or similar taxes that may apply. See the Taxes section below for further details. It’s important to note that all service fees, including prepaid fees, are non-refundable.
Set-Up Fee
At Farmers Hill, we’re passionate about connecting you directly with customers who value fresh, local produce. To get your virtual farm stand set up, there’s a one-time fee of £12. This fee covers the cost of setting up your storefront and ensures a smooth experience for both you and your customers.
Transaction Fees
When you make a sale through Farmershill.co.uk, you will be charged a transaction fee of the price you display per purchase order:
Trial: £ 0.40 Per Transaction and 8% commissions per purchase order
Seed: £ 0.40 Per Transaction and 8% commissions per purchase order
Greenhouse: £ 0.30 Per Transaction and 6% commissions per purchase order
Farmland: £ 0.20 Per Transaction and 4% commissions per purchase order
Transaction fees are deducted from your current balance as each sale occurs and are reflected in your payment account.
Subscription Fees
At Farmers Hill, we offer two subscription plans to help you tailor your online farm stand to your needs: Greenhouse and Farmland.
- Greenhouse (£15/month or £150/year): This plan is perfect for smaller farms or those just starting out. It provides all the essential features to showcase your products and connect with customers.
- Farmland (£25/month or £280/year): Our premium plan offers all the features of Greenhouse, plus additional tools for high-volume sellers, such as Staff Ledger Book and Advanced Reports.
Transparent Billing and Easy Cancellation
Subscription fees are clearly listed in your chosen currency and will be automatically added to your payment method on the same day each month. You are in complete control – you can cancel your subscription anytime by visiting the “Your Subscription” section of your Shop Manager’s Settings. Once cancelled, your shop will revert to the free “Seeds” plan, and you won’t be charged any further fees.
Closing Your Shop
If you decide to stop selling on Farmers Hill completely, simply let us know, and we’ll help you close your shop.